Return & Refund

This policy sets out your rights when you buy from us. It sits alongside your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, and does not affect them.

Your 14-day right to cancel

You may cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to return the goods. To cancel, email with your order number. You do not need to give a reason.

Our 30-day money back guarantee

In addition to your statutory rights, we offer a 30-day money back guarantee. If the product is not right for you, contact us within 30 days of delivery and we will arrange a refund.

Hygiene items and sealed goods

This is an intimate personal care device. For health protection and hygiene reasons we cannot accept the return of a product once its hygiene seal has been broken, unless the item is faulty or not as described. This is a permitted exception to the right to cancel under the 2013 Regulations, and it does not affect your rights where goods are faulty.

If the seal is intact and the product is unused, you may return it under the 14-day right to cancel or our 30-day guarantee.

Faulty or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery and we will replace it or refund you in full, including delivery costs.

Under the Consumer Rights Act 2015 you may also be entitled to a repair or replacement beyond that period — up to six years in England, Wales and Northern Ireland, or five years in Scotland.

How to return an item

1. Email with your order number and the reason for return.
2. We reply within 2 working days with a return address and instructions.
3. Send the item back in its original packaging where possible.

Please do not post anything back before contacting us, as we cannot process unidentified returns.

Return postage

Where an item is faulty, incorrect, or damaged in transit, we cover return postage. Where you are returning because you changed your mind, you are responsible for return postage. We recommend a tracked service, as we cannot refund items that never reach us.

Refunds

Once we receive and inspect your return we process your refund within 14 days. Refunds go back to your original payment method. Your bank may take a further 3 to 5 working days to show the funds.

If you chose a more expensive delivery option than our standard service, we refund the cost of our standard delivery only.

Safety reports

If you believe the device has caused you harm or has a safety defect, stop using it immediately and contact us at [SUPPORT EMAIL]. We take safety reports seriously and respond promptly.

If we cannot resolve a complaint, you can contact Citizens Advice on 0808 223 1133.